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Agents and automation

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Your AI Can Find the Flight but Can't Buy It: United Becomes First US Airline to Explicitly Restrict Personal AI Agents ↗

United said on Nov. 11 it will restrict unauthorized third-party personal AI agents across its own site and app and via travel agencies and aggregators, citing account privacy, unintended purchases and FAA/DOT rules. CEO Scott Kirby said he doesn't want "another middleman." Agents can still show flights, but travelers must complete purchases themselves.